FAQ

 

1. What are Gloworx products designed to do?

Gloworx products are designed to help make children's bedtime routines easier for everyone. Our products, the Dino Dreams Nightlight, Galaxy Projector and Sunset Lamp, use calming sounds and soothing lights to create a peaceful and secure environment. These elements promote relaxation, block out disruptive noises, and help children fall into a deeper, more restful sleep.

2. How do Gloworx products help children sleep better?

Gloworx products use a combination of gentle, rhythmic sounds and soft, comforting lights to create an ideal sleep environment. Key features include:

  • White noise to mimic the womb, helping children feel safe and calm.
  • Red light to reduce alertness and promote relaxation.
  • Lullabies or ambient sounds that can regulate heart rate and breathing, helping children sleep more deeply.

3. Are Gloworx products safe for children?

Yes, safety is our top priority. All Gloworx products are designed and tested to meet strict safety standards. Our products are made from non-toxic, child-safe materials, and the LED lights are energy-efficient and cool to the touch, ensuring they are safe for use in all rooms.

Shipping

4. Where do you ship to?

We offer shipping to New Zealand and Australia.

5. How long will it take for my order to arrive?

Orders typically ship within 1-2 business days. Delivery times vary based on your location eg (rural takes longer):

  • Across New Zealand: 3-5 business days.

Once your order has shipped, you will receive a tracking number to monitor its progress.

6. How much does shipping cost?

Shipping is FREE across New Zealand.

Returns & Exchanges

7. What is your return policy?

We want you to be completely satisfied with your Gloworx purchase. If you’re not happy with your product, we offer a 14-day return or exchange policy.

  • The product must be in new, unused condition and in its original packaging.
  • Please contact hello@gloworx.co.nz to initiate the exchange.

Warranties

8. Do Gloworx products come with a warranty?

Yes, all Gloworx products come with a 12-month warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, accidents, or unauthorised repairs. Please email hello@gloworx.co.nz within the 12-month timeframe if you wish to claim a warranty. 


Product Information

9. How do I clean and care for my Gloworx product?

For external care of your Gloworx product, simply wipe it with a soft, dry cloth. Always turn off and unplug the product before cleaning it.

Contact Us

10. How can I contact Gloworx Ltd?

We would love to hear from you! You can contact us via email at hello@gloworx.co.nz